HOW DO I CONTACT YOU?
Please send all questions and comments to us at email@example.com. A customer service rep will assist you promptly. Please be patient as we receive a lot of inquiries daily.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
FashionJunkee.com accepts Visa, MasterCard, Discover, AMEX, and Paypal.
DO YOU CHARGE SALES TAX?
Sales tax is only charged to customers that are in California.
IS IT SAFE TO SHOP ON FASHIONJUNKEE.COM?
Our website uses SSL Encryption for the highest Internet security. We do not share or sell any personal information.
HOW MUCH IS DOMESTIC US SHIPPING?
The actual shipping cost is determined by the weight of the item(s) and the location, and will be displayed during checkout
DO YOU SHIP INTERNATIONALLY?
Yes, international orders will be shipped using USPS Global Priority Mail, most of the time. USPS Global Express Mail is also available at an additional cost. The actual shipping cost is determined by the weight of the item(s) and the location, and will be displayed during checkout
HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?
Please allow 48-72 busineses hours processing time for all orders. Once your order is processed, it will take approximately 3-4 business days for USPS Priority Mail, 1-2 business days for Express Mail, 7-10 days for USPS Global Priority Mail to Canada, and 10-13 for USPS Global Priority for all other international orders.
WHERE IS MY ORDER?
If your order has not arrived within this time frame, please check at your post office to see if it is on hold there. International orders may by stuck in customs. We are not responsible for unsuccessful shipments due to incorrect addresses that are inputed during checkout.
HOW DO I REDEEM MY COUPON?
Coupons codes can be entered during checkout.
WHY SHOULD I SIGN UP FOR THE MAILING LIST?
Join our FashionJunkee Mailing List to receive updates on new fashion trends, sales, and special promotions.
CAN I RETURN INTIMATES?
No, Intimates (ie. lingerie, underwear, bras, swim wear etc.) are non refundable.
WHAT IS YOUR RETURN POLICY?
We are fully confident that you will be happy with your purchase. However, if you are not satisfied with your purchase, we will gladly offer a refund or exchange if it is made within 14 days of the SHIPPING date. Please review return policy carefully.
Please allow 3-4 weeks processing time. You will receive an email notification once your return is processed.
-Returns must be made within 14 days of the SHIPPING date.
-Intimates (ie. lingerie, underwear, bras, swim wear etc.) are non-refundable.
-Shipping and handling is non-refundable.
-Return shipping is also the responsibility of the purchaser.
-All merchandise must be returned unworn, unwashed and with original tags attached.
-Shoes must be returned in their original shoe box without damage to the original box. Please do not use the shoe box as the shipping box as it will damage the shoe box, and your return will be refused.
Please ship your item back to us at:
Be sure to include
1) a copy of your receipt 2) a written description of
your reason for return/exchange, and your order number. **ONLY SHIP USING USPS-POSTAL SERVICE. DO NOT SEND RETURNS VIA UPS, FEDEX, AND OTHER CARRIERS AS THEY DO NOT SHIP TO PO BOXES.