Fashion Junkee | Frequently Asked Questions

CONTACT
HOW DO I CONTACT YOU?

Please send all questions and comments to [email protected]. A customer service representative will assist you promptly. Please add [email protected] to your contacts to ensure that you are able to receive our emails. If you do not hear back, please double check your spam folder and mark the email as "not spam" so that you can receive our future emails.

Please be patient as we receive a lot of inquiries daily. If you don't hear back from us right away, don't panic. We will get back to you as soon as we can. We do respond to all emails.

(Please keep in mind that our office is closed on weekends and holidays. If you are contacting us during those days, we will get back to you as soon as we can!)

CAN I CANCEL MY ORDER AFTER IT IS PLACED?

Unfortunately, we are not able to cancel orders once it is submitted.

ORDERING

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

FashionJunkee.com accepts Visa, MasterCard, Discover, AMEX, and Paypal.

WHY DIDN'T I GET AN ORDER CONFIRMATION EMAIL?

An order confirmation email is automatically sent to you as soon as your order is placed. If you didn't receive it, please check to see if it's in your spam folder. If it is there, please mark the email as "not spam" so that you can receive our emails.

DO YOU CHARGE SALES TAX?

In accordance with state laws, sales tax is only charged to customers that are in California. Orders shipping to all other states will not be charged sales tax.

IS IT SAFE TO SHOP ON FASHIONJUNKEE.COM?

Our website uses SSL Encryption for the highest Internet security. We do not share or sell any personal information.

WHAT SHOULD I DO IF MY ORDER WON'T GO THROUGH?

Please double check that your billing address and credit card information is entered correctly. If possible, please try a different card to see if that will work. If your order still does not go through, please email us (and provide any error messages you get/if applicable) so that we can help you get your order placed.

HOW DO I CHANGE SOMETHING ON MY ORDER AFTER IT IS PLACED?

It is important to double check your address and order details before you submit your order. However, we understand that mistakes happen. We try our best to process all orders as soon as possible. It may be too late to change your order. But we will do our best to help! Please email us at [email protected] right away and include "CHANGE ORDER" in the subject line. Be sure to include your order number and what you want to change.

CAN I CANCEL MY ORDER AFTER IT IS PLACED?

Unfortunately, we are not able to cancel orders once it is submitted.

SHIPPING & FULFILLMENT

HOW MUCH IS SHIPPING?

Shipping is determined by the weight of the item(s) and your location, and will be displayed during checkout.

We currently have a shipping promotion:

$7 flat rate shipping on all US domestic orders over $75.

DO YOU SHIP INTERNATIONALLY?

Yes, international orders will be shipped using USPS Global Priority Mail, most of the time. USPS Global Express Mail is also available at an additional cost. Shipping is determined by the weight of the item(s) and your location, and will be displayed during checkout.

WHERE DO YOU SHIP FROM?

We ship from California, United States.

HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?

Please allow 2-3 business days for processing time for all orders. Once your order is processed, it will take approximately 3-4 business days for USPS Priority Mail, 1-2 business days for Express Mail, and 14 business days for USPS Global Priority Mail for international orders.

WHAT IF I AM IN A RUSH TO RECEIVE MY ORDER?

Please send us an email at [email protected] letting us know when you need your order by and include "RUSH ORDER" in the subject line. Also leave a note at checkout. We will do our best to rush your order for you.

DO YOU OFFER EXPRESS MAIL?

Yes, we do. Depending on your location, shipping time for Express Mail is 1-2 business days (for US domestic orders) and is available at checkout. Please factor in processing time. It is always better to order as soon as possible to allow for your package to reach you in time. But if you are in a rush, please send us an email and we will do our best to rush your order for you.

WHERE IS MY ORDER?

If your order has not arrived within this time frame, please check with your post office to see if it is on hold there. International orders may by stuck in customs. We are not responsible for unsuccessful shipments due to incorrect addresses that are inputed during checkout.

WHAT HAPPENS IF PART OF MY ORDER IS ON BACKORDER?

All in-stock items will ship immediately. Backorder & pre-order items will ship as soon as they come in. You will only be charged once for shipping. There is no additional charge for shipping your backorder & pre-order items that ship seperately. (Some of our popular styles sell out even before they come in. So it's best to pre-order to make sure you get one!)

SOLD OUT ITEMS & RE-STOCKS

WHY CAN'T I ADD AN ITEM TO MY CART?

The item that you are trying to order is probably sold out in your size or color. Please send us an email and we can double check if it's sold out. Some of our styles sell out quickly! So if you see something you like, order it while you can :) Don't miss out on a good thing.

I'M IN LOVE WITH SOMETHING THAT IS SOLD OUT! WILL IT BE RE-STOCKED?

Please email us at [email protected] and provide us with the Item ID, Color, and Size of the item. We can check for you!

GIFT CARDS & PROMOTIONS

DO YOU HAVE GIFT CARDS?

Yes, we do! You can purchase Fashion Junkee Gift Cards here. Gift Cards are the perfect present for any occasion! You don't have to worry about getting the wrong size and you get it right away.

HOW DO I USE MY GIFT CERTIFICATE?

Gift certificate codes can be entered during checkout in the "apply coupon" box.

HOW DO I REDEEM MY COUPON?

Coupon codes can be entered during checkout in the "apply coupon" box.

HOW DO I GET COUPONS & PROMOTIONS?

Join our Fashion Junkee Mailing List to receive updates on new fashion trends, sales, and special promotions. Submit your email address below to join our mailing list:

Be sure to add [email protected] to your address book to ensure that you receive our emails. (Do not send emails to that email address, that email box is not monitored.)

HASSLE FREE RETURNS & EXCHANGES

WHAT IS YOUR RETURN POLICY?

We always want to make sure that our customers are happy with their purchase! If you are not satisfied with your purchase, we will gladly offer a refund or exchange. There are no restocking fees for returns or exchanges. Just send it back. It's that simple! Please review our return policy carefully.

RETURN POLICY:

Please allow 4 weeks processing time. We are taking extra safety measures due to Covid-19. Please be patient. You will receive an email notification once your return is processed.

-Returns must be made within 14 days of the shipping date.

-Intimates (ie. lingerie, underwear, bras, swim wear etc.) are non-refundable.

-Face Masks are non-refundable. No refunds or exchanges are accepted due to the nature of the product.

-Shipping and handling is non-refundable.
-Any discounts that was used at the time of purchase will be deducted from the refund.

-Return shipping is the responsibility of the purchaser.

-All merchandise must be returned unworn, unwashed and with original tags attached.

-Shoes must be returned in their original shoe box without damage to the original box. Please do not use the shoe box as the shipping box as it will damage the shoe box, and your return will be refused.

Please send returns back to:

Fashion Junkee

PO BOX 51

Monterey Park, CA 91754

Be sure to include 1) a copy of your receipt 2) a written description of your reason for return/exchange, and 3) your order number. **ONLY SHIP USING USPS-POSTAL SERVICE. DO NOT SEND RETURNS VIA UPS, FEDEX, OR OTHER CARRIERS AS THEY DO NOT SHIP TO PO BOXES.

EXCHANGE POLICY:

Please send your item(s) back for an exchange following the instructions in our return policy above. Simply leave a note saying that you want an exchange.

However, if you would like your exchanged item faster or would like to ensure your new size/style is still available, please place a new order for the new size and send your item back for a refund instead of an exchange. Many of our styles sell out quickly. This will ensure that your size is still in stock and that you receive it faster.

If you would like your exchanged item faster, please place a new order for the new size and send your item back for a refund instead of an exchange. This will ensure that your size is still in stock and that you receive it faster.

DAMAGED ITEMS:

If you received an item that is damaged or defective, or if an item is missing from your order, please email us within 7 days so that we can resolve the issue for you in a timely manner.

CAN I RETURN INTIMATES?

No, Intimates (ie. lingerie, underwear, bras, swim wear etc.) are non-refundable.

CAN I RETURN FACE MASKS?

No, face masks are non-refundable. No refunds or exchanges are accepted due to the nature of the product.

SIZING

WHAT SIZE SHOULD I ORDER?

The sizing for our items can vary depending on the style. But most of our items run true to size. We do list specific measurements on each product page so that our customers can decide what size is best. For more information, please view Sizing Page here.

FEEDBACK

I RECEIVED MY ORDER AND I LOVE IT! HOW DO I LET YOU KNOW?

We are grateful for all of our loyal customers. We are always SO excited when we hear that our customers love their Fashion Junkee purchase! We would love to hear from you too. Send us an email to let us know. Email us or post a selfie of yourself in our clothes to be featured (don't forget to tag us). Leave a comment or show us some love on instagram or facebook. We really appreciate it!

FAQ