HOW DO I CONTACT YOU?
Please send all questions and comments to us at [email protected]. A customer service representative will assist you promptly. Please be patient as we receive a lot of inquiries daily, but we do respond to all emails.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
DO YOU CHARGE SALES TAX?
In accordance with state laws, sales tax is only charged to customers that are in California. Orders shipping to all other states will not be charged sales tax.
IS IT SAFE TO SHOP ON FASHIONJUNKEE.COM?
Our website uses SSL Encryption for the highest Internet security. We do not share or sell any personal information.
WHAT SHOULD I DO IF MY ORDER WON'T GO THROUGH?
HOW DO I CHANGE SOMETHING ON MY ORDER AFTER IT IS PLACED?
SHIPPING & FULFILLMENT
SHIPPING & FULFILLMENT
HOW MUCH IS SHIPPING?
Shipping is determined by the weight of the item(s) and your location, and will be displayed during checkout.
We currently have a shipping promotion:
$7 flat rate shipping on all US domestic orders over $75.
$25 flat rate shipping on all International orders over $75.
DO YOU SHIP INTERNATIONALLY?
Yes, international orders will be shipped using USPS Global Priority Mail, most of the time. USPS Global Express Mail is also available at an additional cost. Shipping is determined by the weight of the item(s) and your location, and will be displayed during checkout.
WHERE DO YOU SHIP FROM?We ship from California, United States.
HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?
Please allow 2-3 business days for processing time for all orders. Once your order is processed, it will take approximately 3-4 business days for USPS Priority Mail, 1-2 business days for Express Mail, and 14 business days for USPS Global Priority Mail for international orders.
WHAT IF I AM IN A RUSH TO RECEIVE MY ORDER?
DO YOU OFFER EXPRESS MAIL?
WHERE IS MY ORDER?
If your order has not arrived within this time frame, please check with your post office to see if it is on hold there. International orders may by stuck in customs. We are not responsible for unsuccessful shipments due to incorrect addresses that are inputed during checkout.
WHAT HAPPENS IF PART OF MY ORDER IS ON BACKORDER?
SOLD OUT ITEMS & RE-STOCKS
WHY CAN'T I ADD AN ITEM TO MY CART?
I'M IN LOVE WITH SOMETHING THAT IS SOLD OUT! WILL IT BE RE-STOCKED?
and provide us with the Item ID, Color, and Size of the item. We can check for you!
GIFT CARDS & PROMOTIONS
DO YOU HAVE GIFT CARDS?Yes, we do! You can purchase Fashion Junkee Gift Cards here. Gift Cards are the perfect present for any occasion! You don't have to worry about getting the wrong size and you get it right away.
HOW DO I USE MY GIFT CERTIFICATE?Gift certificate codes can be entered during checkout in the "apply coupon" box.
HOW DO I REDEEM MY COUPON?
Coupon codes can be entered during checkout in the "apply coupon" box.
HOW DO I GET COUPONS & PROMOTIONS?Join our Fashion Junkee Mailing List to receive updates on new fashion trends, sales, and special promotions. Submit your email address below to join our mailing list:
HASSLE FREE RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
We always want to make sure that our customers are happy with their purchase! If you are not satisfied with your purchase, we will gladly offer a refund or exchange. There are no restocking fees for returns or exchanges. Just send it back. It's that simple! Please review our return policy carefully.
-Any discounts that was used at the time of purchase will be deducted from the refund.
Be sure to include 1) a copy of your receipt 2) a written description ofyour reason for return/exchange, and 3) your order number. **ONLY SHIP USING USPS-POSTAL SERVICE. DO NOT SEND RETURNS VIA UPS, FEDEX, OR OTHER CARRIERS AS THEY DO NOT SHIP TO PO BOXES.
Please send your item(s) back for an exchange following the instructions in our return policy above. Simply leave a note saying that you want an exchange. If you need your exchanged item by a certain time, be sure to send us an email and let us know.
CAN I RETURN INTIMATES?
WHAT SIZE SHOULD I ORDER?The sizing for our items can vary depending on the style. But most of our items run true to size. We do list specific measurements on each product page so that our customers can decide what size is best. For more information, please view Sizing Page here.
I RECEIVED MY ORDER AND I LOVE IT! HOW DO I LET YOU KNOW?We are grateful for all of our loyal customers. We are always SO excited when we hear that our customers love their Fashion Junkee purchase! We would love to hear from you too. Send us an email to let us know. Email us or post a selfie of yourself in our clothes to be featured (don't forget to tag us). Leave a comment or show us some love on instagram or facebook. We really appreciate it!